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Achieving Peak Performance

Has your team performed well this year? Think what you could achieve if they are all performing at their peak. We all know its attitude that makes the difference and in this work Richard demonstrates how to develop and maintain a winning attitude.
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Better Communication

It is not what you know that matters; it is how you communicate what you know that really makes the difference. Your ability to communicate your ideas is your most important business skill, and in this work Richard lifts the lid on great communication.
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Body Language in Business

20,000 years ago business was a lot simpler, a man could exchange a clay pot for a leg of panther with simple nods and grunts. Business today is a lot harder but we are still using the same gestures and they remain a truer reflection of our feelings.
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Change Management

Change is one of the most fundamental influences of modern business. You either adapt or die! In this work Richard explores the pitfalls and provides some solutions that will help your team keep up, and adjust to their ever-changing circumstances.
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Decisions

We are faced with many decisions. Should we expand? How far should we push the budget? How am I going to sell more this year? But how do we get them right? In this work Richard will outline a simple but very effective approach to making good decision
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Delivering Exceptional Customer Service

Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage your casual customers to become regulars.
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Getting New Customers / Keeping them Forever

If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we explore some more creative ways to dramatically grow your business.
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Handling Objections / Closing the Sale

Managing objections and the close are the most important parts of the sale but are so often handled badly. We are not good at closing the sale and in this work Richard teaches us to handle dificult objections and close more sales.
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Managing Meetings

Our surveys amongst South African business people indicate that we spend between 30% and 50% of our working day in meetings. Most meetings however, are about 25% effective. Meetings are a fantastic way to communicate but can also be a major waste of time
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Memory Management

It is said that we all have a photographic memory; only some of us forget to put the film in. This old joke has a surprising amount of truth and in this work Richard will take you through the process of discovering how to use your own powerful memory.
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Negotiate a Better Deal

Whether you are negotiating a multi-million rand deal or negotiating with your children to keep their room tidy, we all negotiate every day of our lives.In this work Richard outlines the key principles for all negotiations.
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Selling Face to Face

Selling is all about understanding your customers problems and providing just the right solution. It is no longer enough to simply uncover customers needs however; and in this work Richard outlines the process of making the sale face to face.
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Selling over the Telephone

We all use the telephone but how many of us learn to use it efficiently? In this work Richard describes the principles involved in useing the telephone in the sales department.
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Selling Quality at your Higher Price

It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers are concerned, value is what matters and in this work we discuss how to get your value message accross.
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Selling The Dream

Customers dont buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this work Richard outlines the process of creating and selling the dream that the customer
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Stress Management

8 out of 10 Executives in South Africa suffer from Stress, 7 out of the 8 deny it! In this work we look at the effects of stress in the workplace, the stress symptoms and Stress Busters.
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The Will to Win

There is no secret to being successful. The process has been well known and documented for many thousands of years...

Available in print, ebook, CD and DVD formats.


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Time Management

Time is your most important resource. In this unconventional look at Time Management, Richard identifies why you are bad at time management and how to get better.
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You've only got 4 minutes

90% of the impression you make is created in the first four minutes of meeting people. In this work you will find five simple rules that will help you manage those four vital minutes and create whatever impression you want to create.
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The Will to Win

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The Will to Win

There is no secret to being successful. The process has been well known and documented for many thousands of years...

Available in print, ebook, CD and DVD formats.



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Practical Management Skills

Cape Town - 14 & 15 October

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