Training Courses

To get your free copy of "Better Communication" go to www.smashwords.com, search for "Richard Mulvey" in the search box top right in the search section and see all the ebooks available on my list. Click on "Better Communication" and click to buy the book.

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Now you can Checkout and use the following Coupon Code to get the ebook: MU93N

It is all very simple. Enjoy!

Richard Mulvey is available to present any of his wide range of keynotes and training courses for you in the Middle East (Dubai UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait). For more details or to purchase DVDs locally, make contact with the local agent 

RedRock technology LLC

P.O.Box-103645, Dubai 
Tel-  971 4 343 3023
Fax-  971 4 343 3024
Mob-971 50 871 7484 or 55 514 2323 
E-mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Skype: jatiinderjuss
Web: www.redrock.ae

http://www.redrock.ae/

By Richard Mulvey

Are your Sales People being 

the best they can be? 

Are you getting the best results from your sales team? Could they do better?

Have your competitors got better recently? Are they closing more sales than you?

These are questions that are often asked but are very hard to answer. Your monthly statistics may be the bringer of glad or bad tidings but how can you be sure your sales team is being the best it can be?

The solution to this problem is in your approach. The best sales teams are the ones with the best training and the best management, so a better question would be, "Is our sales team the best trained in the industry?"

The Best Trained sales team

will produce the Best Results.

Perception Business Skills offers our highly successful Practical Selling Skills course throughout the country. The course content (outlined below) will give each person attending a sound understanding of basic selling skills using actual examples in their own industry. Each trainee receives a comprehensive set of notes to refer back to and a framed certificate of attendance.

The course convener is Richard A. Mulvey, Author, Businessman, and International Conference Speaker, contributor to Sales Guru Magazine, long time sales professional and past Sales Director.

Course Content

Today's successful sales people know the focus has to be their customers. Building the relationship, providing a service, satisfying the customer's needs, listening and understanding rather than talking and seeking to be understood. Sales people are in the front line, building a reputation to ensure long-term growth as well as short-term sales. In the "Practical Selling Skills" course we use this focus, taking the best sales skills and bringing them right up to date.

The course is divided into four modules of three hours each. Starting with identifying the customer, through to closing the sale and beyond. We explore all the skills required to be a first class sales person. As far as possible we use real examples from each industry represented on the course to bring the skills into focus.

Module 1

The Sales Cycle

In this section we overview the whole selling process from customer to close and beyond. This section gives the trainees a clear idea of what to expect in the coming modules and how each part fits together.

Getting New Customers

To attract new customers we need to be better than our competitors and in this section we look at the new, creative ways to expand your customer's base.

Know your Customer

• Customer profiling
• Developing a relationship
• Account development

Keeping Customers forever

Good customer service is the number one reason why your customers will stay with you. In this section we explore what is involved in providing good service for all your customers.

Features / Needs / Benefits

Identify all the features of your own product or service.

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Module 2

Telephone techniques

We all have to use the telephone in business but many of us fail to get the best results from our calls. Making an appointment over the phone and getting face to face with a customer for some people is harder than closing the sale. Selling over the phone is also a problem for some sales people but with an understanding of the techniques involved the process is a simple one.

Creating the right impression every time.

90% of people's opinion of you is formulated in the first four minutes of meeting you. In this section we look at creating the right impression.

Need Support Selling

The next step is to identify or uncover the customer's true needs and show how your product or service will satisfy those needs. In this section we look at the correct use of "Open" and "Closed" questions and show the salesperson how to listen most and talk least.

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Module 3

Handling Objections

There are three basic types of objection and each should be handled differently to ensure a successful outcome.

Closing the Sale

For many sales people this is the hardest part, yet customers or clients will rarely give you the business if you don't ask for it.

Selling at your Higher Price

Far too often our sales teams see price as the only issue. In this section we explore how to get past the price barriers and close more, higher priced sales

Follow Up

Sales people often forget this but a satisfied customer is an excellent source of repeat business and referred business.

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Module 4

Developing a Winning Attitude

Success in sales is all about winning and in this section we look at what it takes to be a winner.

The Salesperson's Day

Getting the most out of the day, keeping meaningful statistics, keeping accurate records and reports are essential tasks for successful salespeople.

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The course can also be run at your own premises and is cost effective for 10 or more trainees. For more details phone 0861 - 444888

Investment? Click here

There may be no such thing as a Free Lunch but there is such a thing as Free Sales Training. For the first time in South Africa, Richard Mulvey is launching a new service where you can have sales training for your team without it costing you a cent. That's right... Personal sales training conducted by Richard Mulvey, one of South Africa's leading Sales Trainers, at your premises without breaking into your training budget.

by Richard Mulvey

Aren’t you just sick and tired of mediocrity?

Aren’t you tired of your team being happy doing ordinary things and achieving ordinary results while each of us has what it takes to be extraordinary?  In Richard Mulvey’s new keynote he is going to help your team uncover Some EXtraordinary talents.

Doing Something EXtraordinary at Work

They will learn how ordinary people can do Some EXtraordinary things. They will learn how to achieve Some EXtraordinary results at work and in their private lives.

Richard is often accused of S-EXual Harassment. He will S-EXually harass your team until they get the message

First Richard starts with a S-EXposey. He will show you how your team’s attitude is creating ordinary results and how a little S-EX can make a huge difference to your bottom line. He will show you how S-EX can change your team’s attitude and produce very S-EXy results.

Richard’s in-depth understanding of motivation in the workplace and his ability to get the message across to your team in an interesting and often hilarious manor makes this 60 minute Keynote a winner.   Laced with humor and innuendo this presentation will change the way in which your team manages their attitude and create an environment where extraordinary results are common place.

If you are looking for a S-EX change you have come to the right place.

This is what the critics are saying……

•  “Richard has changed my attitude towards S-EX”   Paris Hilton
• “Very S-EXy”   Hugh Hefner
• “I thought I knew about S-EX until I saw this presentation”   Rosie Cheeks
• “This is a load of Rubbish. In my day we never had S-EX”   George Bush

This is a very funny keynote but has a serious side. It will change the way your team think about creating extraordinary results.

"The team were talking about your presentation for the rest of the day and we will certainly be bringing you back to explore the principles in more detail" Gideon Vundla      Head Human Resources (P&I Cluster) - Ethekwini Municipality

For more information about the investment involved ...Click Here

By Richard Mulvey

Most of us are experts at television advertising. We watch them every day and are influenced by their message, but have you ever asked yourself why they are so successful? Television advertising is amongst the most expensive form of communication in the world. Billions of dollars are spent on TV advertising every year and millions of dollars are spent on discovering what works and what doesn't. If you watch a professionally developed advert you can be sure that every word and picture has been studied in the minutest detail to make sure it is effective. No other form of communication attracts this sort of investment.

In "The Power of TV Advertising" Richard Mulvey outlines the importance of this form of communication and its impact on people around the world. During this one hour keynote he covers the following:

• Selling the Dream
• How Television Adverts are made
• Why they have such an impact
• Negative Images in TV Advertising
• Selling Emotionally
• Examples of Great TV Adverts.

This keynote is informative but highly entertaining and is very effective for sales and management conferences. For more details of investment and availability click here

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