It is said that we all have a photographic memory; only some of us forget to put the film in. This old joke has a surprising amount of truth and in this work Richard will take you through the process of ...

Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage ...

Change is one of the most fundamental influences of modern business. You either adapt or die! In this work Richard explores the pitfalls and provides some solutions that will help your team keep up, and ...

Whether you are negotiating a multi-million rand deal or negotiating with your children to keep their room tidy, we all negotiate every day of our lives.In this work Richard outlines the key principles ...

If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we explore some more creative ways to dramatically grow your busi ...

90% of the impression you make is created in the first four minutes of meeting people. In this work you will find five simple rules that will help you manage those four vital minutes and create whatever ...

Time is your most important resource. In this unconventional look at Time Management, Richard identifies why you are bad at time management and how to get better.

We are faced with many decisions. Should we expand? How far should we push the budget? How am I going to sell more this year? But how do we get them right? In this work Richard will outline a simple ...

Our surveys amongst South African business people indicate that we spend between 30% and 50% of our working day in meetings. Most meetings however, are about 25% effective. Meetings are a fantastic way ...

It is not what you know that matters; it is how you communicate what you know that really makes the difference. Your ability to communicate your ideas is your most important business skill, and in this ...

Presenting your ideas or products to audiences large or small is something we all have to do from time to time, but statistics show that most of us hate it! This work will help you develop your presentation ...

There is no secret to being successful. The process has been well known and documented for many thousands of years...Available in print, ebook, CD and DVD formats.

8 out of 10 Executives in South Africa suffer from Stress, 7 out of the 8 deny it! In this work we look at the effects of stress in the workplace, the stress symptoms and Stress Busters.

Discover the six secrets of master persuaders that'll help you blast your sales through the roof. in this work you'll learn some of the fiercest, clinical and most effective persuasion techniques known ...

Managing objections and the close are the most important parts of the sale but are so often handled badly. We are not good at closing the sale and in this work Richard teaches us to handle dificult objections ...

It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers are concerned, value is what matters and in this work ...

Selling is all about understanding your customers problems and providing just the right solution. It is no longer enough to simply uncover customers needs however; and in this work Richard outlines the ...

Studies show that optimism is the most important psychological driver of top sales people. In a landmark study at Metlife, one of the largest insurance companies in the United States, Dr Martin Seligman ...

Unlocking LinkedIn Dear Over the last two years I have been talking to various groups about the importance of the coming Social Media revolution. "In the future we will no longer look for products ...

Dear International Marketing Expert Machael Leander will be in Johannesburg and Cape Town in June. Don't miss this opportunity to get ahead with your marketing campaign Regards Richard·········info@richardmulvey.com ...

Dear The next Practical Sales Management course is comming up in May. This course will help you manage your sales people to grow your business.  I look forward to seeing you there Regards Richard·········info@richardmulvey.com ...

... more cost efectively. In May I will be running the renowned Sales Managers Course and that is followed in June by the Selling Skills course for your sales people. The details are below. I look forward ...

Dear We all negotiate every day for something but if you don't have the skills you will not get what you deserve. Business has started to pick up again in South Africa so now is the time to develop ...

International Speakers in Durban Dear In April 2012, the Professional Speakers Association of Southern Africa (PSASA) will host three top international Business Speakers as part of its annual conference. ...

... How to motivate yourself to be a Sales Winner The course contains four modules of three hours intensive training each. The course content will give each person attending a sound understanding of basic ...

... modules of three hours intensive training each. The course content will give each person attending a sound understanding of basic selling skills using actual examples in their own industry. Each trainee ...

... of first class sales management. This two day course is designed for Sales Managers, Sales Directors and any Manager who has sales people reporting to them and will arm each delegate with the tools required ...

... than the rest This one day sales course for new and experienced sales people will prepare your sales team for the challenges of the coming year Richard Mulvey has prepared a one ...

... now. (You know who you are!) I will spend time on my health next year, they say, when we get past this recession, when the sales are up, when I get a new secretary. Sound familiar? None of the other ...

Dear· The DVD Sale ends on the 15th December - Don't miss out on great DVDs at rediculous prices The time has come for our annual Training DVD sale. You will see that I have 10 new training DVDs ...

... of our products. The key word there is “perceived”. If we can increase the perception of quality and maintain the same price, we will seem to be a better value to the customers. There is a great book ...

Dear· For this week only Buy 20 DVDs or more and get two DVD players Perfect Christmas Presents for your staff. The time has come for our annual Training DVD sale. You will see that I have 10 new ...

Dear Next week we will be running the Practical Sales Manager's Course in Johannesburg. We still have a few places on the course but you will need to book now to take advantage of the last course for ...

Dear Bonita Thank you for your interest in the DVDs. I have attached the details below The time has come for our annual Training DVD sale. You will see that I have 10 new training DVDs available ...

... skill that all successful people have in common. I hope you enjoy it. In November I will be running the Sales Managers training course. This has been our most sucessful course this year. For more details click ...

...  people reporting to them and will arm each delegate with the tools required to manage a great sales team. The course includes the following: Employing the right people and developing a team Interviewing ...

... know and I will continue to write up case studies from the work I do. In November I will be running the Sales Managers training course. This has been our most sucessful course this year. For more details ...

... the best approach to get new customers from the show. In October I will be running the last basic selling skills course for the year. Book now to make sure you don't miss out.·Click Here to read about ...

...  You've only got 4 minutes Selling Quality at your Higher Price In each "Six Pack" you will find 6 DVDs and 6 Books that will help your team grow your business and improve their efficiency. ...

... is a quiet revolution going on out there that you might like to get involved in. 660 years ago the first book (The Gutenberg Bible) was printed, the last book to be printed for normal publication will ...

... a Sales Winner  The course contains four modules of three hours intensive training each. The course content will give each person attending a sound understanding of basic selling skills using ...

... not you should read it before you read the following.(Click Here) In October I will be running the last basic selling skills course for the year. Book now to make sure you don't miss out. Click Here ...

... on the way out, they still haven't seen a real increase in car sales. This article is part one of a two part report that atempts to explain the problem and offer some solutions In September I will be ...

... I wonder if you could apply the same principle to your working life? Read the article below for more details In September I will be running the last basic selling skills course for the year. Book now ...

... miss the point when bringing in the business. Let me know if you find it valuable. In August I will be back in South Africa running the Practical Sales Management course and we still have a few places ...

... to you from a tiny Greek island where the temperature is in the 30s. This is a great way to re-charge the batteries and I recommend it to everybody In August I will be back in South Africa running the ...

... the door and would not allow me to see the room until it was down 15 minutes later ! Many thanks again and will keep in touch ! Jeanne Gregory Fedics - Cape Town  ...

... their doors without clear plans to help them get where they want to go. As a result, most start-up businesses end in failure. In this presentation, Grant Vernon will help you plan for success.  ...

... learn better skills, but also to turn those skills into habits and ensure they are applied forever. So how do we do that? I will generally work with sales teams on a two or three day basis to ensure ...

... at the show were the type who thinks that if they talk you to death you will buy from them. I was exhausted by lunchtime with 3 hours still to go. One sales person selling a system to oxygenate water ...

Last night a client sent me an email suggesting an interesting a book I should be reading (when I finish it I will let you know if it is worth reading).·Going straight to my iPhone I looked for the book, ...

... a million ways to get people into the showrooms. As with most things if the above is not measured and monitored it will not get done. Again it is the responsibility of the Sales Managers and Dealer Principals ...

... the Junk Mail, and other apparently important pastimes. The good salesperson will know that time is money, and every moment should be used productively. The following are suggestions to improve productivity: ...

... you can easily fall into. Sir Walter Scott said in one of his poems “Oh what a tangled web we weave, when first we practice to deceive”. So the first lie will inevitably lead to a second ...

... on "Better Communication" and click to buy the book. You will now need to register on smashwords which is very quick and easy (Don't worry, they will not ask you for any personal information) Now you ...

... in this new economy. A new economy requires a re-think in the way we sell. If our sales people continue to do the same things in the same way in a declining market their results will also decline ...

... the following: Imagine you are feeling depressed. When you are depressed you will take up the sort of body language that will reflect that feeling. Your shoulders go down, your head goes down, you slump ...

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Before you start to hire a sales person you will need to analyze what sort of business you are in and what sort of sales person you want to help grow your business. Do you need someone who is hungry ...

... if they talk you to death you will buy something, and maybe even sometimes you do, just to get rid of them. When that happens to me, I want to shake them. Don’t they know this isn’t what selling is all ...

A few days ago I had a very nice meal in a restaurant in the center of Athens Greece. If you are reading this hot out of the oven you will probably find that Sheila and I are still in Greece enjoying ...

... If we are not moving ahead we are moving backwards. There is no standing still in business. In my first sentence I said that we are faced with a wide range of challenges and there is a risk that we will ...

... do to increase your customer base in this way. Give referrals to your customers (In this way they will feel that they should give some to you) Trade referrals with your customers (“You give me ...

... sales people will be more productive if they are rewarded for their positive results. In principle this works well and I have seen very positive results from this, particularly for the “Hunter” sales people ...

Do you ever find yourself wishing for more time to finish that report, speak to more customers or spend additional time with your family? At the end of this article you will discover how you can get an ...

... child for an ‘A’ or a ‘B’, discuss the ‘C’ and ‘D’ and complain about the occasional ‘E’ and ‘F’, but in my heart I have always known that my children will do well in life despite their school reports ...

Training DVDs, CDs, Books, MP3s You may not be able to get to the training course but you will certainly enjoy Richard's books and DVDs. View and order products  ...

Soft skills to improve your Team's Effectiveness Do your team always manage their time well? Is decision making or negotiation a problem? Richard Mulvey's management training courses will give your ...

Richard will train your team the skills to grow your customer base and close more sales Just having good selling skills is not enough however, and Richard also takes pride in his ability to motivate ...

Looking for an International Speaker to motivate your team or impress your customers? Richard will help you make a success of any conference or convention. Richard's has the experience and flexibility ...

... are serious about improving your team's business skills, you have come to the right place. Throughout these pages you will discover skills, tricks and techniques, on a vast range of business related subjects, ...

... inconsistent electricity supply, impending political change, rising fuel costs and a sharp decline in the growth of the economy. The ecomomists will tell you that we are not actually in a recession, but ...

... (but firmly) explain that this is not going to happen. If you want different results you have to do things differently. If you are going to carry on doing the same things in the same way you will get ...

... buy box A. If you can see no difference between two products other than the price you will always buy the cheapest, it is human nature. Now imaging that with Box B you also get delivery over the next ...

... of customers. (For instance; Visit, Phone Call, E-mail, Birthday Card, Mail Shot, and Factory Visit etc.) Then decide how often you will use each contact method for each category. (For instance: Category ...

The average sales person doesn’t like admin. Like oil and water they don’t mix very well. The average sales person will write their weekly sales report on Friday afternoon just before it is due, get the ...

... friendly, humorous and practical selling tips on his regular visit will be surely missed by all.   Our doors will always be open and look forward to working with Richard in our other branches in the ...

I found the Practical Sales Management course informative, motivating and entertaining at the same time. As a company, we will be definitely implementing these principals into our management ...

... to fake. A smile that is just seen on the face will not be convincing. The smile starts from the heart and grows onto the face. If you want to convey the feeling that you are glad to see ...

... the questions you will be asking  Make sure you have an objective for the call ( to uncover more information, to close the sale, to do a survey etc.) The Script Introduction(once we are certain ...

... would be, "Is our sales team the best trained in the industry?"   The Best Trained sales team will produce the Best Results. Perception Business Skills offers our highly successful Practical Selling ...

  Download your free e-book - The Will to Win Right click on this link and the "save link" to your computer click here    ...

... shattering sales skills that will break the hold that the recession seems to have on their business. For every one of these people the answer is the same, “Get More Referrals”. Every one of ...

... and to you as salespeople which will make everybody so ecstatically happy and excited that they'll end up praying for any so-called recession to continue. We're going to embark on a promotion and ...

... your brand and drive business Richard - Technology is Frank’s passion and a brief search on the internet will let you know how well equipped he is to talk on the subject. Many of us are missing out ...

... way you will get the same results. The only way to get different results is to change what you do and how you do it. Most people find this the hardest part of skills development. Just getting ...

... challenges are discussed. We will then construct a sales training course that focuses on your sales challenges and your industry. We will agree an appropriate date for the training that fits in with your ...

... be extraordinary?  In Richard Mulvey’s new keynote he is going to help your team uncover Some EXtraordinary talents. Doing Something EXtraordinary at Work They will learn how ordinary people can do ...

... it is connected to the internet Open your internet software (usually Internet Explorer) and type in the following address: https://www.blogger.com/start. I will be creating the website in Blogger ...

... skills People are not born good speakers, they acquire the skills to speak and then practice. I will often encourage people to join the Toastmasters organisation to develop their speaking skills, but ...

... electricity supply, impending political change, rising fuel costs and a sharp decline in the growth of the economy. The ecomomists will tell you that we are not actually in a recession, but it sure does ...

... same results, but to improve our results we will have to work smarter. It is no longer good enough to let the customer know how much your products or services are and expect them to beat a path to your ...

...  If the customer can see no difference between you and your competitors they will choose the cheapest price. Let’s imagine I have two identical products (or services) in front of me. They come off the ...

I have a friend who insists on looking negatively at everything he sees. “It’s going to be a tough year”, he said to me last night. “Many small businesses will be out of business by the end of the ...

... selling book "62 Ways to Negotiate a Better Deal" The one day course will include the following: What is negotiation all about? Preparing for a negotiation Discover what Win-Win really means ...

... prophecy. The moment you say you can not achieve the target you set up a belief system that sticks and you will never achieve that target. You get to the end of the year with only 70% of your target and ...