Time is your most important resource. In this unconventional look at Time Management, Richard identifies why you are bad at time management and how to get better. ...

... to communicate but can also be a major waste of time ...

Presenting your ideas or products to audiences large or small is something we all have to do from time to time, but statistics show that most of us hate it! This work will help you develop your presentation ...

20,000 years ago business was a lot simpler, a man could exchange a clay pot for a leg of panther with simple nods and grunts. Business today is a lot harder but we are still using the same gestures and ...

Whether you are negotiating a multi-million rand deal or negotiating with your children to keep their room tidy, we all negotiate every day of our lives.In this work Richard outlines the key principles ...

Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage ...

Managing objections and the close are the most important parts of the sale but are so often handled badly. We are not good at closing the sale and in this work Richard teaches us to handle dificult objections ...

90% of the impression you make is created in the first four minutes of meeting people. In this work you will find five simple rules that will help you manage those four vital minutes and create whatever ...

Selling is all about understanding your customers problems and providing just the right solution. It is no longer enough to simply uncover customers needs however; and in this work Richard outlines the ...

It is not what you know that matters; it is how you communicate what you know that really makes the difference. Your ability to communicate your ideas is your most important business skill, and in this ...

It is said that we all have a photographic memory; only some of us forget to put the film in. This old joke has a surprising amount of truth and in this work Richard will take you through the process of ...

Change is one of the most fundamental influences of modern business. You either adapt or die! In this work Richard explores the pitfalls and provides some solutions that will help your team keep up, and ...

We are faced with many decisions. Should we expand? How far should we push the budget? How am I going to sell more this year? But how do we get them right? In this work Richard will outline a simple ...

8 out of 10 Executives in South Africa suffer from Stress, 7 out of the 8 deny it! In this work we look at the effects of stress in the workplace, the stress symptoms and Stress Busters.

Discover the six secrets of master persuaders that'll help you blast your sales through the roof. in this work you'll learn some of the fiercest, clinical and most effective persuasion techniques known ...

Customers dont buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this work Richard outlines the process ...

If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we explore some more creative ways to dramatically grow your busi

It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers are concerned, value is what matters and in this work ...

We all use the telephone but how many of us learn to use it efficiently? In this work Richard describes the principles involved in useing the telephone in the sales department.

Has your team performed well this year? Think what you could achieve if they are all performing at their peak. We all know its attitude that makes the difference and in this work Richard demonstrates ...

Studies show that optimism is the most important psychological driver of top sales people. In a landmark study at Metlife, one of the largest insurance companies in the United States, Dr Martin Seligman ...

There is no secret to being successful. The process has been well known and documented for many thousands of years...Available in print, ebook, CD and DVD formats.

... will discover: • How to build a strong marketing foundation to increase your sales result dramatically and in record time • How you can translate understanding of your target market to admirable ...

... different to the usual management challenges. Good sales people are often not good employees and sometimes allowances have to be made if we are to close more sales. Every challenge is different. Sometimes ...

... and spend time with your guys, providing new direction and encouraging real participation but most companies don't have the time or money to do that so I run public courses to achieve the same ends, but ...

Dear We all negotiate every day for something but if you don't have the skills you will not get what you deserve. Business has started to pick up again in South Africa so now is the time to develop ...

... electronic time management and will show you how to: Survive the daily flood of email Find important information when you need it Keep track of tasks Set your priorities and ...

... a new skill's set and the motivation to apply them. This month I am running my 2 day Practical Selling Skills course in Johannesburg, Durban and Cape Town. This is a very good time to train your sales ...

Practical Selling Skills Presented by Richard Mulvey Isn't it time to train your sales team? In today's competitive market there seem ...

... course specifically for Sales Managers. This course is here. Managing a sales team is different to the usual management challenges. Good sales people are often not good employees and sometimes allowances ...

... to plan the year ahead. From Maximizing your Sales Time to Improving your Strike Rate, from Developing Sales Strategies to Motivating yourself to Sell More. Richard will ...

... now. (You know who you are!) I will spend time on my health next year, they say, when we get past this recession, when the sales are up, when I get a new secretary. Sound familiar? None of the other ...

Dear· The DVD Sale ends on the 15th December - Don't miss out on great DVDs at rediculous prices The time has come for our annual Training DVD sale. You will see that I have 10 new training DVDs ...

... the time and trouble to match a button and sew it onto the shirt. They didn’t mention it, they didn’t even charge me for it; they just did it! Now that’s quality! It’s the little things that matter. ...

Dear· For this week only Buy 20 DVDs or more and get two DVD players Perfect Christmas Presents for your staff. The time has come for our annual Training DVD sale. You will see that I have 10 new ...

... good employees and sometimes allowances have to be made if we are to close more sales. Every challenge is different. Sometimes we need to employ "Farmers" to develop relationships and grow the customer ...

Dear Bonita Thank you for your interest in the DVDs. I have attached the details below The time has come for our annual Training DVD sale. You will see that I have 10 new training DVDs available ...

... and some creative credit control. Last year I overheard a senior CEO saying to his colleague “The light at the end of the tunnel just went out”. I am not sure I agree with his sentiment but I can certainly ...

... are often not good employees and sometimes allowances have to be made if we are to close more sales. Every challenge is different. Sometimes we need to employ "Farmers" to develop relationships and grow ...

... same old habits in no time at all. We are a small company so cannot afford to keep attending courses from a cost as well as a time point of view as our shop is open from 9am till 9pm seven days a week. ...

... that if they talk you to death you will buy from them. I was exhausted by lunchtime with 3 hours still to go. One sales person selling a system to oxygenate water (I think) stands out as being the worst ...

... life time. It is a regular process to make sure we are performing at our best. When did you last take time to "Sharpen your Saw"? When was the last time your team took ...

... very easy for anybody to be a best selling author with little or no investment other than your time. When people discover that I am an author they will often tell me that they have always wanted to write ...

Practical Selling Skills Presented by Richard Mulvey Isn't it time to train your sales team? In today's competitive ...

... drive - Set up time together with the prospect’s partner (if they are part of the decision making process). Never let the prospect go without agreeing the next stage. Look for commitment. ...

... daily plan was a simple one.  Start early – Work until lunchtime – have a light lunch and then a 60 minute snooze. The afternoon was then for the children. I have 5 of them and when they were young ...

... was, in fact, a very nice time in Athens. This is true of course but I pointed out that, had the personality at the first restaurant come back to the table to see how things were going, expressed a little ...

... business. We are now faced with a wide range of challenges as we learn the new rules and there is a risk that we will divide our time equally amongst all these challenges in order to produced the desired ...

Thank you for coming to Cape Town in May and spending with us at Barpro Storage. Within a very short space of time, everyone was involved and thinking about what needed to happen if we were to achieve ...

... “I discovered a talent for the subject in high school, and liked that it was a field in which you could study and work at the same time,” he explains. The move to full time trainer came about unexpectedly, ...

... no time at all. We are a small company so cannot afford to keep attending courses from a cost as well as a time point of view as our shop is open from 9am till 9pm seven days a week. Perhaps you have some ...

... at the show were the type who thinks that if they talk you to death you will buy from them. I was exhausted by lunchtime with 3 hours still to go. One sales person selling a system to oxygenate water ...

... be a best selling author with little or no investment other than your time. When people discover that I am an author they will often tell me that they have always wanted to write a book. Most of us believe ...

The average sales person spends very little of his time actually selling. Very often the time is spent Travelling, Waiting in Reception, Idle talk, Lunch, Paperwork, Research, Internal Meetings, Reading ...

Over the many years I have been working with Sales People I have always had the same mantra. “Sales people never lie to a customer”. Of course this is tough sometimes but it is a fundamental principle ...

...  Offer the prospect a quote. Offer test drive - Set up time together with the prospect’s partner (if they are part of the decision making process). Never let the prospect go without agreeing the ...

... This form of touch is very important and creates a good basis for a relationship. Some women are not used to hand shaking and there is sometimes confusion as to whether they are shakers ...

... to close or are you looking for someone who will take time to form long lasting relationships? Do you need someone selling on the phone or are you expecting him or her to go out and meet with potential ...

... if they talk you to death you will buy something, and maybe even sometimes you do, just to get rid of them. When that happens to me, I want to shake them. Don’t they know this isn’t what selling is all ...

... and my head played the same tunes for the rest of the evening. Sheila has just read this and she says I am too negative about what was, in fact, a very nice time in Athens. This is true of course ...

... our costs and some creative credit control. Last year I overheard a senior CEO saying to his colleague “The light at the end of the tunnel just went out”. I am not sure I agree with his sentiment but ...

... Having uncovered those prospects, they will have to make a phone call to make an appointment, visit the prospect at the designated time, guide the conversation towards uncovering the prospects needs and ...

Do you ever find yourself wishing for more time to finish that report, speak to more customers or spend additional time with your family? At the end of this article you will discover how you can get an ...

... help the child to improve. We do that all the time. Instead of focusing on the best subjects, the ones she really enjoys, trying to help her excel in these areas, we focus on her worst subject and help ...

Soft skills to improve your Team's Effectiveness Do your team always manage their time well? Is decision making or negotiation a problem? Richard Mulvey's management training courses will give your ...

... there has been a dramatic increase in the requests for focused sales training. This is a good thing of course. Businesses are struggling so it is a good time to get the sales team to improve their performance ...

... to spend the rest of your life hiding it. If you want to continue the rest of your life getting the same results that’s okay. If you want to get different results, however, now is a good time to allow ...

... 24 hours, a lifetime guarantee and a very attractive sales person to sell it to you, which one would you buy now? Of course you would buy Box B. Even though the boxes are the same the apparent value is ...

Last week a customer was telling me that she had a problem. She knew that she must keep up the regular contact with existing customers but that was leaving little time to find new customers. With her existing ...

... dark. Okay we may hit something from time to time but we will miss more than we hit. The best sales people in the world understand that admin is the lifeblood of the sale, and the best sales people produce ...

I found the Practical Sales Management course informative, motivating and entertaining at the same time. As a company, we will be definitely implementing these principals into our management ...

...  buy. know that body language is a very convincing communication tool that we all use all of the time to communicate feelings. The problem with body language is that it is almost impossible ...

... this technique? I believe it is time for telesales people to sell rather than to simply read a script. Selling takes longer of course. Selling requires that we ask lots of questions to discover what ...

... base and improve client retention. You would like to train your sales team yourself but you don't have the time and anyway they have heard it all before from you and they need a different approach if they ...

... you think that would be cool? Can you think of anything easier? In good times and bad Joe Girard sent hand written cards to his customer base every month. Not cards advertising his cars or ...

...  where you can get the best R.O.T.I. (Return on time invested). Richard – I don’t think Bob is talking about having twice as many hours in the day, but rather doing twice as much of the good ...

... our business comes from 20 % of our customer base so looking after the top ten clients makes a great deal of sense. When times are difficult we sometimes often rush off in different directions looking ...

... get different results, however, now is a good time to allow yourself to be extraordinary. This article is written and published by Richard Mulvey who can be contacted on www.richardmulvey.com. ...

There may be no such thing as a Free Lunch but there is such a thing as Free Sales Training. For the first time in South Africa, Richard Mulvey is launching a new service where you can have sales ...

... the country and all over the world, stay in the best hotels, have plenty of free time and get paid to tell people what I think. Actually I do have a wonderful job but it is not always that glamorous. ...

... has been a dramatic increase in the requests for focused sales training. This is a good thing of course. Businesses are struggling so it is a good time to get the sales team to improve their performance ...

... may get this wrong which would be a terrible insult, so when (if) the Fon addresses me I should keep my hands behind my back at all times, which I did. I also looked at him when he talked which was, apparently, ...

... This section may also include some additional savings for bulk purchase. Delivery: The lead time or delivery details. Terms and conditions: This is the small print and will contain a large variety of ...

... only cares about price. How often have you heard that in your sales meetings? Now, let us imagine that the product priced at R400 also comes with a lifetime guarantee, delivery over the next 24 hours, ...

... facing this year, you know them off by heart. You have read them in the paper and your next door neighbour delights on supporting these articles with statistics to prove that he was right all the time ...

... are waiting to take over. The real problem with impossible targets is the way we react when we get them. You have the e-mail with your targets on and you are looking at it for the first time…. “What!” ...

... happy. In the real world however, this is not likely to happen. Sales people will tell you it happens all the time. Presuming there wasn’t an accident or some other unavoidable delay, when a customer ...

... or service, then the customer says “I don’t care!” The challenge here is for the sales person to continue refining what he or she is saying but each time the customer will say “I don’t care!” until ...

... sell? Try this little test: Do you jump out of bed each morning looking forward to the day ahead? Do you phone 20 new prospects every morning even though it is not your favorite pastime? Do ...

... than anybody else’s. The only reason why a customer will buy the cheapest is if they can see no real difference between your product and your competitors. Spend some time now and consider the emotional ...

... before and I am very grateful for that. The question I have to ask though is this. Is it necessary to be totally balanced in a book like this? Do I really need to count up the number of times I have ...

... their events, the investment for Richard's time is listed below.     1 Hour Keynote in South Africa R16,000 Half Day in South Africa R18,000 Full Day in South ...

... This will not work. Choose one publisher and focus on getting them to publish your book. When they reject it (the odds are very good that it will get rejected first time) try another publisher. You may ...

Read more at: http://richards-review.blogspot.com/2007/02/84-i-dont-seem-to-have-time-to-do.html.  ...

...  Click here to register Being Great at the Good Things By Richard Mulvey   Would you like your team to be more effective at managing their time? Are you looking to raise your team’s expertise ...

... completed.     Managing a sales team is different to the usual management challenges. Good sales people are often not good employees and sometimes allowances have to be made if we are to close more ...