Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage ...

Customers dont buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this work Richard outlines the process ...

We all use the telephone but how many of us learn to use it efficiently? In this work Richard describes the principles involved in useing the telephone in the sales department.

... or services, they will find us through Social Media". This prediction is not far away and we need to be well trained if we are going to take full advantage of the challenges that are out there. Social ...

... use true and tested techniques to service customers in social media •        That being direct is a better way to optimize marketing spend Go to this link to ...

... that may arise after the training Get Back your investment from Services SETA Perception Business Skills is accredited by Services SETA and a portion of your training investment can be reclaimed ...

...  Perception Business Skills is accredited by Services SETA and a portion of your training investment can be reclaimed from them. The price includes a comprehensive set of notes, a conference folder, ...

... De Canha  Financial Manager - Site Services This course can be run on your premises for your managers and sales people.  For more details  ...

... back for training from Services SETA Perception Business Skills, and the Practical Selling Skills training course is accredited by Services SETA (Number:1953). Claim back a percentage of your ...

... sales people and covers selling principles that all sales people need to learn or brush-up on. Claim part of your investment back for training from Services SETA Perception Business ...

... vat per delegate 10 % Discount if 3 or more attend from the same company Perception Business Skills is accredited by Services SETA and a portion of your training investment can be reclaimed from them. ...

...  Richard is also the past President of the Professional Speakers Association of Southern Africa, a member of the Global Speaker's Federation and accredited by  Services SETA. Richard's style ...

... of the Professional Speakers Association of Southern Africa, a council member of the International Federation for Professional Speakers and accredited by··Services SETA. Richard's style is as entertaining ...

... the Global Speaker's Federation and accredited by··Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will fire your enthusiasm leaving you with a desire ...

... bar of chocolate with anything you have printed, the garage that provides a free air-freshener, box of tissues or disposable rain mac when they service your car, the delivery company that encourages you ...

... Association of Southern Africa (2008-9), a member of the Global Speaker's Federation and accredited by· Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion ...

... Global Speaker's Federation and accredited by· Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will fire your enthusiasm leaving you with a desire ...

... of Southern Africa (2008-9), a member of the Global Speaker's Federation and accredited by  Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will ...

... look at where you will be spending your time this year. Many years ago I was appointed as sales director for a major corporate company in a service industry. This company was the largest in its industry ...

... Federation and accredited by  Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will fire your enthusiasm leaving you with a desire to hear more ...

... World Class service for their customers, how to create Raving Fans rather than just satisfied customers and how to make sure no customer leaves without making friends and hopefully buying some of the wonderful ...

... accredited by··Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will fire your enthusiasm leaving you with a desire to hear more and eager to get out there ...

... a council member of the International Federation for Professional Speakers and accredited by··Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will fire ...

... new and experienced sales people and covers selling principles that all sales people need to learn or brush-up on. Claim part of your investment back for training from Services SETA Perception ...

... of Southern Africa, a council member of the International Federation for Professional Speakers and accredited by··Services SETA. Richard's style is as entertaining as it is informative and his provocative ...

... had become so used to taking orders rather than selling their product or service that the habit was hard to break. Coming out of the recession now our sales people are still “taking orders” rather than ...

... accredited by  Services SETA. Richard's style is as entertaining as it is informative and his provocative opinion will fire your enthusiasm leaving you with a desire to hear more and eager to get ...

... softer after sales service. This made me think about our own sales people in South Africa. I wonder how often the “Hard Sell” closers go back to the customer to make sure all is well. The follow-up call ...

... appointed as sales director for a major corporate company in a service industry. This company was the largest in its industry and had, quite frankly, become complacent. A few weeks after I was appointed ...

... demand for the company’s services continues to grow, and Business Made Simple now boasts representation in all major centres as well as in twelve countries across Africa.  Visits to Dubai and Singapore.  ...

... a difference. After doing some research with local leather shops, I traveled to Cape Town and worked with the sales team for three days. We worked through what it takes to provide World Class service ...

... selling their product or service that the habit was hard to break. Coming out of the recession now our sales people are still “taking orders” rather than selling and company growth is just not happening. ...

... that all sales people should posses. Your sales people must look good. They will be representing your company and how they present themselves will reflect on the perceived quality of your service ...

... returned to that same restaurant every night. They would not need to continue with so much of the hard sell, if they could back it up with the softer after sales service. This made me think about our ...

... another look at where you will be spending your time this year. Many years ago I was appointed as sales director for a major corporate company in a service industry. This company was the largest in its ...

... you know of anybody who would benefit from the wonderful service we offer?” Then if they are not sure you can prompt them. “What about someone at your club or someone in the office here?” Your customers ...

... closing the sale. The difference here is what they focus on. To decide whether you should or should not be paying commission to your sales people you must start by analyzing your product or service, ...

... seen to be different from all the other products or services out there or the customer will just buy the cheapest. So how do we do that? 2. Know your own business What business are you in? I know…. ...

... copy their habits: Highly Effective Sales Leaders……. understand that selling is not about your product or service and your need to sell, rather it is about the customer and their need to  ...

... providing a service, satisfying the customer's needs, listening and understanding rather than talking and seeking to be understood. Sales people are in the front line, building a reputation to ensure long-term ...

... the service he provides. Just a simple, personal message of friendship. Today we all have the means at our fingertips (literally) to do this with very little effort and yet how many of us follow ...

...  income by the time it takes each month to service the client, then look at the results. A good customer measured by their turnover may be taking up a large amount of your time. They may look ...

... that is different and better than your competitors and why should your key clients stick with you when they can get similar service, pricing and products elsewhere. Richard – We all know that 80% of ...

There may be no such thing as a Free Lunch but there is such a thing as Free Sales Training. For the first time in South Africa, Richard Mulvey is launching a new service where you can have sales ...

... sell your products or services very easily. The first thing you need is a website. Wait a minute! Don’t switch off just yet. A website does not have to be a 100 page monster that costs half the national ...

... same results, but to improve our results we will have to work smarter. It is no longer good enough to let the customer know how much your products or services are and expect them to beat a path to your ...

...  If the customer can see no difference between you and your competitors they will choose the cheapest price. Let’s imagine I have two identical products (or services) in front of me. They come off the ...

...  Site Services This course can be run on your premises for your managers and sales people.  For more details please make contact with ...

... or service. If you are selling cars for instance, a feature may be that this car has a very efficient engine, you have a full range of metallic colours or you have a CD player in all of your cars. A feature ...

... you go to party? Do you love the product or service you represent? (I mean truly, passionately love it.) Do you look forward to Monday as being another day when you can help a prospect solve ...

... to that restaurant over and above need satisfaction. All products and services are like that. We buy a product because is satisfies a desire (an emotional need), and then we justify that purchase to ...

... certificate of attendance.   Course Content Today's successful sales people know the focus has to be their customers. Building the relationship, providing a service, satisfying the customer's needs, ...

... Negotiation Techniques; Delivering Exceptional Customer Service; Motivating yourself to Sell   Each course contains four modules of three hours intensive training, and interaction with other experienced ...

... Care Line:+27 861 - 444888 e-mail: customerservice@richardmulvey.com Richard Mulvey Founding Member of the National Speakers Association of South Africa Accredited ...

... possibility of new ways to increase sales and service & with the support of your books and videos we are kept in top gear. Sandi McCormick Proplast  ...

...  Richard Mulvey was excellent; I will certainly be attending more of the training courses. We are a group of Skills Development Facilitators, offering services to approx 200 companies. ...

... service. I go through your presentations every now and then, and believe me - learn new techniques from all of your talks, - and they work -   We are one of the top performing "Low Voltage ...

... similar to that “Bullshit Bingo” game that was doing the rounds a couple of years ago: Nouns content, paradigms, data, opportunities, information, services, materials, technology, benefits, solutions, ...

By Richard Mulvey Customers don't buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this presentation ...

... your product or service over the telephone, as well as a useful script for making an appointment, techniques to get past the "Gatekeeper", and other ways to use the telephone to help you to close more ...

... South Africa Customer Care Line:+27 (0)861 - 444888 e-mail: customerservice@richardmulvey.com Richard Mulvey Founding Member of the National Speakers Association of South Africa Accredited ...

By Richard Mulvey Buy Now ...............  Click Here   If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we ...

... high levels of customer service you will encourage your casual customers to become regulars but having satisfied customers is just not enough and in this work Richard explores the techniques needed to ...

... Business, Coaching, - Business Coaching, Employee Training, Mystery Shopping, Workplace,Perth, Sydney, Melbourne, Adelaide, Brisbane, Canberra Professional Employee Training, Customer Service Training, ...

... of the Professional Speakers Association of Southern Africa (2008-9), a member of the Global Speaker's Federation and accredited by  Services SETA. Richard's style is as entertaining as it is informative ...

... in a service industry. In 1994 he left to write his first book "Presenting for Profit". Richard is predominately a family man with 5 children and 2 grandchildren and in addition to a successful corporate ...