If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we explore some more creative ways to dramatically grow your busi ...

Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage ...

Customers dont buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this work Richard outlines the process ...

It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers are concerned, value is what matters and in this work ...

20,000 years ago business was a lot simpler, a man could exchange a clay pot for a leg of panther with simple nods and grunts. Business today is a lot harder but we are still using the same gestures and ...

Selling is all about understanding your customers problems and providing just the right solution. It is no longer enough to simply uncover customers needs however; and in this work Richard outlines the ...

It is said that we all have a photographic memory; only some of us forget to put the film in. This old joke has a surprising amount of truth and in this work Richard will take you through the process of ...

Our surveys amongst South African business people indicate that we spend between 30% and 50% of our working day in meetings. Most meetings however, are about 25% effective. Meetings are a fantastic way ...

Has your team performed well this year? Think what you could achieve if they are all performing at their peak. We all know its attitude that makes the difference and in this work Richard demonstrates ...

... understand how to find new customers in social media •        To convert more web site visitors to email marketing dialogue •        To ...

... better negotiating skills amongst your Sales People, Managers and buyers, to secure better deals from your customers and suppliers. If negotiation training is not for you please forward this email to ...

...  5 game changers that will set you apart from the crowd How to create MAGICAL moments for your customers Principles of success Holger Woeltje Holger is Germany’s leading expert in ...

...  Presented by Richard Mulvey Isn't it time to train your sales team? In today's competitive market there seem to be more suppliers and less customers than ever before, but is your ...

... to be more suppliers and less customers than ever before, but is your sales team up to the challenge? The successful sales teams are the ones with the ...

... There are fewer customers and more competitors than ever before and if we are going to succeed this year we have to be more motivated and better skilled ...

... Meetings (Management) Richard Mulvey ·· · 9 Body Language in Business (Management/Sales) Richard Mulvey ·· · 10 Getting New Customers / Keeping them Forever (Sales) ...

...  For more details and registration Click Here 135····Improving your competitive edge It’s tough out there; we all know that. Customers have less to spend and we seem to have more ...

... New Customers / Keeping them Forever (Sales) Richard Mulvey ·· · 11 Selling Quality at your Higher Price (Sales) Richard Mulvey ·· · 12 Delivering Exceptional Customer Service ...

...  Customers / Keeping them Forever (Sales) Richard Mulvey      11 Selling Quality at your Higher Price (Sales) Richard ...

... to your position in the market place. I have recently launched a new, fairly complicated website offering a service to my customers. I have been toying with the project for 18 months but it was not until ...

... World Class service for their customers, how to create Raving Fans rather than just satisfied customers and how to make sure no customer leaves without making friends and hopefully buying some of the wonderful ...

... the best approach to get new customers from the show. In October I will be running the last basic selling skills course for the year. Book now to make sure you don't miss out.·Click Here to read about ...

...  The Sales "Six Pack" Getting New Customers / Keeping them Forever Selling over the Telephone Handling Objections / Closing the Sale Negotiate a Better Deal  ...

... market there seem to be more suppliers and less customers than ever before, but is your sales team up to the challenge? The successful sales teams are the ones with  ...

... customers are not coming to us to buy a new car they are going to one of our competitors and it is important to encourage sales people to see the future in a much more positive light if we are going to ...

... people asked for a referral either. I have often heard it said that you would only ask for a referral from satisfied customers but this is not true, everybody should be asked, what have you got to lose? ...

... for their customers, how to create Raving Fans rather than just satisfied customers and how to make sure no customer leaves without making friends and hopefully buying some of the wonderful products at ...

... New cars are being sold. If customers are not coming to us to buy a new car they are going to one of our competitors and it is important to encourage sales people to see the future in a much ...

... plan to arrive early. You never know what the traffic will be like and many customers consider lateness to be bad manners. While waiting in reception, however, study the prospect’s company material or ...

... believe anything else you have to say, even when you are telling the truth. So while there are good moral reasons not to lie to customers there are also very good practical reasons as well. Of ...

... decision. None of the sales people asked for a referral either. I have often heard it said that you would only ask for a referral from satisfied customers but this is not true, everybody should be asked, ...

... customers. Each of the above tasks requires different types of sales people to perform well. Presuming you are looking for a sales person who will meet with your customers, there are a few common traits ...

... definition I have come across is as follows: “Selling is helping the customer to buy.” Selling is helping your potential or existing customers to make up their minds based upon the satisfaction of ...

... a difference to your position in the market place. I have recently launched a new, fairly complicated website offering a service to my customers. I have been toying with the project for 18 months but ...

... and perhaps redirect their efforts to be more effective. One of the first questions I asked was about referrals. “How many referred customers did you get last month?” Interestingly there was a long silence ...

... be the complexity of the task involved. The “Hunters” do not have complex tasks. Typically they are given a list of potential customers or qualified leads or they may have to uncover their own leads. ...

Do you ever find yourself wishing for more time to finish that report, speak to more customers or spend additional time with your family? At the end of this article you will discover how you can get an ...

Looking for an International Speaker to motivate your team or impress your customers? Richard will help you make a success of any conference or convention. Richard's has the experience and flexibility ...

You want to be more efficient, satisfy more customers and ultimately become more profitable We want to help you do that by providing your team with best skills and encouraging them to use them. If you ...

In today’s competitive market there seem to be more suppliers and less customers than ever before. World costs are rising dramatically and here in South Africa we have additional challenges of an ...

... to satisfy Customers”. So now what business are you in? If you think you are in the pipe laying business, you may be very proud of the quality of the pipe, the strength of the re-enforced concrete that ...

Last week a customer was telling me that she had a problem. She knew that she must keep up the regular contact with existing customers but that was leaving little time to find new customers. With her existing ...

A sales leader is truly a rare breed of salesperson. A sales leader is respected by customers, friends, and colleagues. A sales leader is effective, not because he has a lot of money (although he often ...

... uncovered so far. Remember, Customers don’t buy features they buy solutions. The Close If they seem interested…. “Thank you for your time, John. Let me e-mail you the details for you to consider.” ...

... contributor to Sales Guru Magazine, long time sales professional and past Sales Director.   Course Content Today's successful sales people know the focus has to be their customers. Building the relationship, ...

... was so successful he personally hired two assistants to help him pre-screen his customers, manage his appointment-only sales schedule, and assist him in writing 500+ cards every day. Richard ...

... are going to do. We're going to put on a contest like you have never seen before in your life! We're going to put prizes up like you can't believe. We're going to offer incentives to our customers ...

... stuff that brings in the good business. The acronym ROTI (return on time invested) is a very important one here. Have a look at your existing customers and dived the amount of their monthly ...

... Department, Transport, Reception, Technical and even the tea lady. We all get face to face with customers on a regular basis and therefore must be trained to provide great service. When business is tight ...

... focusing on your sales training needs. The course can include a selection of the following modules: The Power of Positive Selling Generating Stratagies to attract more customers Creating Raving ...

... them to invest a lot of their time in you without getting a good return on that investment. They will help of course, especially if you have an interesting or unique message. Their customers are always ...

In today’s competitive market there seem to be more suppliers and less customers than ever before. World costs are rising dramatically and here in South Africa we have additional challenges of an inconsistent ...

... customers can see us as different. In a growing market when there is enough business to go round there is less pressure to differentiate. In a shrinking market we must be seen to be different or die.  ...

... Let’s also imagine that you then visit those 10 people and you have a 25% closing ratio so you close 2.5 customers a week. 30 phone calls x 30% strike rate = 10 Appointments 10 Appointments x 25% ...

... are the right people to solve them for him. This is not to say that the customer has a right to be rude. Sometimes customers ignore you to make you feel small. They figure that if they are important ...

... a problem? Are you proud of the work you do when you talk to your friends? Do you dress for your customers or do you just wear what you wore yesterday because it is not too creased this morning? ...

... our selves and others by talking about how it will satisfy our logical needs. Think about your own products or services. Why are the customers buying them? Certainly not because your products are cheaper ...

... with customers or colleagues. Body Language in Business Body Language is a major part of our communication toolbox in all areas of business where people interact. In this section we will look at ...

...  Creatively attracting new customers to your business Making better use of the Internet and Social Networking Developing new Sales Strategies Doubling your customer base overnight Using the Telephone ...

... certificate of attendance.   Course Content Today's successful sales people know the focus has to be their customers. Building the relationship, providing a service, satisfying the customer's needs, ...

... convert occasional sales to customers for life!   This course is designed for people who have attended basic sales training, Senior Sales People, Key Account Managers and Sales Managers. In this course ...

... Care Line:+27 861 - 444888 e-mail: customerservice@richardmulvey.com Richard Mulvey Founding Member of the National Speakers Association of South Africa Accredited ...

... been involved with sales for the better part of thirty years, and must say that I have thoroughly enjoyed your CD's, - brilliant presentations, from getting new customers to delivering exceptional customer ...

... internal and external Customers. They are excited to apply the principles they've learned from Richard's teachings.  Judging by our Customers' feedback survey, his teachings have ...

... on a bad sales day. Attitude drives us to see more customers, learn and practice better selling skills, keep at it even when the rest of the world seems to be against us. Attitude wins sales! But how do ...

By Richard Mulvey Customers don't buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this presentation ...

By Richard Mulvey Buy Now ............... Click Here It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers ...

... South Africa Customer Care Line:+27 (0)861 - 444888 e-mail: customerservice@richardmulvey.com Richard Mulvey Founding Member of the National Speakers Association of South Africa Accredited ...

... look at simple techniques to help you remember all sorts of things from pin numbers to customers' names and then show how simply changing your diet will help improve your memory. With a few very simple ...

... your team; meetings with the board; meetings with customers and meetings with the bank. Then there are the club meetings, church meetings, school meetings, and the endless committee meetings. The list ...

By Richard Mulvey Buy Now ...............  Click Here   If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we ...

By Richard Mulvey Buy Now ...............  Click Here Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing ...

... use everyday and describe their meanings. We focus on how to understand your customers, how to pick out a lie, how to manage an interview or your boss and many other business situations.   Know exactly ...

After a three day training course for the sales staff at Waterfront Leathers in Cape Town we jointly compiled the process that we will use to welcome customers into the shop and help them choose the products ...

... "Six Pack" Time Management Better Communication Managing Meetings Stress Management Change Management Memory Management   The Sales "Six Pack" Getting New Customers / Keeping them Forever ...

...  Richard Mulvey      10 Getting New Customers / Keeping them Forever (Sales) Richard Mulvey      11 Selling ...

Perception Business Skills, , 0861 - 444888 +27 31 563 5316 (International customers) ...