Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage ...

If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we explore some more creative ways to dramatically grow your busi ...

Customers dont buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this work Richard outlines the process ...

Selling is all about understanding your customers problems and providing just the right solution. It is no longer enough to simply uncover customers needs however; and in this work Richard outlines the ...

It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers are concerned, value is what matters and in this work ...

It is said that we all have a photographic memory; only some of us forget to put the film in. This old joke has a surprising amount of truth and in this work Richard will take you through the process of ...

20,000 years ago business was a lot simpler, a man could exchange a clay pot for a leg of panther with simple nods and grunts. Business today is a lot harder but we are still using the same gestures and ...

We all use the telephone but how many of us learn to use it efficiently? In this work Richard describes the principles involved in useing the telephone in the sales department.

Our surveys amongst South African business people indicate that we spend between 30% and 50% of our working day in meetings. Most meetings however, are about 25% effective. Meetings are a fantastic way ...

Has your team performed well this year? Think what you could achieve if they are all performing at their peak. We all know its attitude that makes the difference and in this work Richard demonstrates ...

... understand how to find new customers in social media •        To convert more web site visitors to email marketing dialogue •        To ...

... we need to employ "Farmers" to develop relationships and grow the customer base. Other times we need the "Hunters" who love to close but don't have the staying power to farm. Some sales people have to ...

... to be made if we are to close more sales. Every challenge is different. Sometimes we need to employ "Farmers" to develop relationships and grow the customer base. Other times we need the "Hunters" who ...

... better negotiating skills amongst your Sales People, Managers and buyers, to secure better deals from your customers and suppliers. If negotiation training is not for you please forward this email to ...

...  5 game changers that will set you apart from the crowd How to create MAGICAL moments for your customers Principles of success Holger Woeltje Holger is Germany’s leading expert in ...

...  Presented by Richard Mulvey Isn't it time to train your sales team? In today's competitive market there seem to be more suppliers and less customers than ever before, but is your ...

... to be more suppliers and less customers than ever before, but is your sales team up to the challenge? The successful sales teams are the ones with the ...

... have to be made if we are to close more sales. Every challenge is different. Sometimes we need to employ "Farmers" to develop relationships and grow the customer base. Other times we need the "Hunters" ...

... There are fewer customers and more competitors than ever before and if we are going to succeed this year we have to be more motivated and better skilled ...

... our Customer Care Line: 0861 - 444888 About The Speaker Richard A. Mulvey is a highly acclaimed motivational speaker, past Sales Director and author (17 Books published). Over the last 17 years ...

...  For more details and registration Click Here 135····Improving your competitive edge It’s tough out there; we all know that. Customers have less to spend and we seem to have more ...

... have a look at our website www.richardmulvey.com or phone our Customer Care Line: 0861 - 444888 About The Speaker Richard A. Mulvey is a highly acclaimed motivational speaker, past Sales ...

... good employees and sometimes allowances have to be made if we are to close more sales. Every challenge is different. Sometimes we need to employ "Farmers" to develop relationships and grow the customer ...

...  www.richardmulvey.com or phone our Customer Care Line: 0861 - 444888 About The Speaker Richard A. Mulvey is a highly acclaimed motivational speaker, past Sales Director and author ...

... to your position in the market place. I have recently launched a new, fairly complicated website offering a service to my customers. I have been toying with the project for 18 months but it was not until ...

... the customer base. Other times we need the "Hunters" who love to close but don't have the staying power to farm. Some sales people have to be strictly controlled and others do well with no control at ...

... to things like Objections, Uncertainty, Close Opportunities, Opening Remarks, Uncovering the customer's needs and providing solutions as well as correct body language and dialogue. I like to have sales ...

... the best approach to get new customers from the show. In October I will be running the last basic selling skills course for the year. Book now to make sure you don't miss out.·Click Here to read about ...

...  The Sales "Six Pack" Getting New Customers / Keeping them Forever Selling over the Telephone Handling Objections / Closing the Sale Negotiate a Better Deal  ...

... market there seem to be more suppliers and less customers than ever before, but is your sales team up to the challenge? The successful sales teams are the ones with  ...

... customers are not coming to us to buy a new car they are going to one of our competitors and it is important to encourage sales people to see the future in a much more positive light if we are going to ...

... solutions to those needs. None of them really qualified me as a potential customer, none asked for my business card, and none asked where I lived or what my wife drives. Only one of the sales people (Pinetown) ...

... softer after sales service. This made me think about our own sales people in South Africa. I wonder how often the “Hard Sell” closers go back to the customer to make sure all is well. The follow-up call ...

... like Objections, Uncertainty, Close Opportunities, Opening Remarks, Uncovering the customer's needs and providing solutions as well as correct body language and dialogue. I like to have sales managers ...

... well be exceptional, I will never know, but the selling method has a lot to be desired. If you are intending to use trade shows or exhibitions to expand your customer base then make sure you have the ...

... New cars are being sold. If customers are not coming to us to buy a new car they are going to one of our competitors and it is important to encourage sales people to see the future in a much ...

... you are focused on completing your weekly report or talking on the telephone to an important customer, the little box that pops up on the bottom left corner of your computer screen telling you that you ...

Over the many years I have been working with Sales People I have always had the same mantra. “Sales people never lie to a customer”. Of course this is tough sometimes but it is a fundamental principle ...

... my needs or provided solutions to those needs. None of them really qualified me as a potential customer, none asked for my business card, and none asked where I lived or what my wife drives. Only one of ...

... customers. Each of the above tasks requires different types of sales people to perform well. Presuming you are looking for a sales person who will meet with your customers, there are a few common traits ...

... definition I have come across is as follows: “Selling is helping the customer to buy.” Selling is helping your potential or existing customers to make up their minds based upon the satisfaction of ...

... own sales people in South Africa. I wonder how often the “Hard Sell” closers go back to the customer to make sure all is well. The follow-up call and continued attention will make sure that the customer ...

... a difference to your position in the market place. I have recently launched a new, fairly complicated website offering a service to my customers. I have been toying with the project for 18 months but ...

... and perhaps redirect their efforts to be more effective. One of the first questions I asked was about referrals. “How many referred customers did you get last month?” Interestingly there was a long silence ...

... be the complexity of the task involved. The “Hunters” do not have complex tasks. Typically they are given a list of potential customers or qualified leads or they may have to uncover their own leads. ...

Do you ever find yourself wishing for more time to finish that report, speak to more customers or spend additional time with your family? At the end of this article you will discover how you can get an ...

Richard will train your team the skills to grow your customer base and close more sales Just having good selling skills is not enough however, and Richard also takes pride in his ability to motivate ...

Looking for an International Speaker to motivate your team or impress your customers? Richard will help you make a success of any conference or convention. Richard's has the experience and flexibility ...

You want to be more efficient, satisfy more customers and ultimately become more profitable We want to help you do that by providing your team with best skills and encouraging them to use them. If you ...

In today’s competitive market there seem to be more suppliers and less customers than ever before. World costs are rising dramatically and here in South Africa we have additional challenges of an ...

... seen to be different from all the other products or services out there or the customer will just buy the cheapest. So how do we do that? 2. Know your own business What business are you in? I know…. ...

Last week a customer was telling me that she had a problem. She knew that she must keep up the regular contact with existing customers but that was leaving little time to find new customers. With her existing ...

... part, on the accuracy of the sales persons record keeping. Sales managers should be insisting on accurate activity reports, strike rate tracking reports, weekly / monthly sales reports, customer contact ...

A sales leader is truly a rare breed of salesperson. A sales leader is respected by customers, friends, and colleagues. A sales leader is effective, not because he has a lot of money (although he often ...

... I am often paid to develop scripts for companies trying to update their approach. The script, however, must be much more flexible and focus on the customer and their response to the questions we ask. Consider ...

Introduction In House Training Public Training courses You would like to improve the skills of the sales team to close more profitable sales. You want to grow your customer ...

... was so successful he personally hired two assistants to help him pre-screen his customers, manage his appointment-only sales schedule, and assist him in writing 500+ cards every day. Richard ...

... are going to do. We're going to put on a contest like you have never seen before in your life! We're going to put prizes up like you can't believe. We're going to offer incentives to our customers ...

... stuff that brings in the good business. The acronym ROTI (return on time invested) is a very important one here. Have a look at your existing customers and dived the amount of their monthly ...

... our business comes from 20 % of our customer base so looking after the top ten clients makes a great deal of sense. When times are difficult we sometimes often rush off in different directions looking ...

... focusing on your sales training needs. The course can include a selection of the following modules: The Power of Positive Selling Generating Stratagies to attract more customers Creating Raving ...

... them to invest a lot of their time in you without getting a good return on that investment. They will help of course, especially if you have an interesting or unique message. Their customers are always ...

In today’s competitive market there seem to be more suppliers and less customers than ever before. World costs are rising dramatically and here in South Africa we have additional challenges of an inconsistent ...

... same results, but to improve our results we will have to work smarter. It is no longer good enough to let the customer know how much your products or services are and expect them to beat a path to your ...

... customers can see us as different. In a growing market when there is enough business to go round there is less pressure to differentiate. In a shrinking market we must be seen to be different or die.  ...

... Let’s also imagine that you then visit those 10 people and you have a 25% closing ratio so you close 2.5 customers a week. 30 phone calls x 30% strike rate = 10 Appointments 10 Appointments x 25% ...

Last week one of the members of my distance learning website, www.salescoachingworx.com asked a question about a customer who wasn’t there for a prearranged meeting. This is a tough one and without ...

... my also be that you have been in business for 25 years and have won many awards for our service. A Need is a customer requirement. A benefit is a feature that satisfies a need. Using the features ...

...  opportunity to quote? Do you keep your car clean at all times in case your next best customer pulls up beside you at the traffic lights? Do you have your business cards in your pocket when ...

... our selves and others by talking about how it will satisfy our logical needs. Think about your own products or services. Why are the customers buying them? Certainly not because your products are cheaper ...

... have been made to the people in the book to make them more politically correct. When I have referred to “Mr. Customer” it has been changed to “Ms. Customer” (not Miss or Mrs. I notice). The basic Anglo-Saxon ...

... costs for drivable destinations R3.00 per km   To Book Richard Mulvey for your next Conference, Convention or in house training contact the customer care line on 0861 - 444888 or internationally ...

... with customers or colleagues. Body Language in Business Body Language is a major part of our communication toolbox in all areas of business where people interact. In this section we will look at ...

... sales. Every challenge is different. Sometimes we need to employ "Farmers" to develop relationships and grow the customer base. Other times we need the "Hunters" who love to close but don't have the staying ...

... year is most important for sales people. How we set up our customer base, stratagise our regular contact and plan to manage our time effectively will all contribute to the success of the year. Mistakes ...

... certificate of attendance.   Course Content Today's successful sales people know the focus has to be their customers. Building the relationship, providing a service, satisfying the customer's needs, ...

... convert occasional sales to customers for life!   This course is designed for people who have attended basic sales training, Senior Sales People, Key Account Managers and Sales Managers. In this course ...

... or any other of the training offered by the Richard Mulvey Business Institute contact: Perception Business Skills P O Box 201622 Durban North 4016 South Africa Customer ...

  Our Sales Team attended Richard's Sales Training Course over ten months, I have definitely benefited from this training. We received good advice on customer relationship, selling ...

    I found the monthly seminars very informative with a light hearted sense of humour. I have learnt a lot from the seminars, especially body language, telephone manners, customer ...

... been involved with sales for the better part of thirty years, and must say that I have thoroughly enjoyed your CD's, - brilliant presentations, from getting new customers to delivering exceptional customer ...

... internal and external Customers. They are excited to apply the principles they've learned from Richard's teachings.  Judging by our Customers' feedback survey, his teachings have ...

... to some of the issues in your DVD’s aimed at enhancing results in the process of selling to the customer and “keeping them forever”.   Christie Roode Hygrotech  ...

Perception Business Skills, , 0861 - 444888 +27 31 563 5316 (International customers) ...