This Site Will Help You Get What You WantYou want to be more efficient, satisfy more customers and ultimately become more profitable. We want to help you do that by providing your team with best skills and encouraging them to use them.
If you are serious about improving your team's business skills, you have come to the right place. Throughout these pages you will discover skills, tricks and techniques, on a vast range of business related subjects, to give your company the edge and your team a step up in their career development.
Read more about Richard
Inspirational SpeakerAt your next Conference of Convention
Looking for an International Speaker to motivate your team or impress your customers? Richard will help you make a success of any conference or convention. Richard's has the experiance and flexibility to deliver a focused message with passion and excitement.
Sales TrainingRichard will train your team the skills to grow your customer base and close more sales
Just having good selling skills is not enough however, and Richard also takes pride in his ability to motivate sales people to apply those skills to produce better results.
Management TrainingSoft skills to improve your Team's Effectiveness
Do your team always manage their time well? Is decision making or negotiation a problem? Richard Mulvey's management training courses will give your team the skills to improve their performanance and motivate them to use those skills
Richard's Product RangeTraining DVDs, CDs, Books, MP3s
You may not be able to get to the training course but you will certainly enjoy Richard's books and DVDs.
Sales
If you are looking to improve your selling skills you have come to the right place. Here you will find a variety of products and training courses designed to improve your customer retention and close more sales. Click on any item below for more details and video clips.
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Delivering Exceptional Customer Service Attracting your new customers is only half the battle, for your business to grow this year you need them to come back over and over again. By developing high levels of customer service you will encourage your casual customers to become regulars. Product Details |
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Getting New Customers / Keeping them Forever If you are going to grow your business this year you will need to be more creative in the way you attract new customers. In this work we explore some more creative ways to dramatically grow your business. Product Details |
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Handling Objections / Closing the Sale Managing objections and the close are the most important parts of the sale but are so often handled badly. We are not good at closing the sale and in this work Richard teaches us to handle dificult objections and close more sales. Product Details |
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How to Persuade Anybody to do Almost Anything Discover the six secrets of master persuaders that'll help you blast your sales through the roof. in this work you'll learn some of the fiercest, clinical and most effective persuasion techniques known to the human race. Product Details |
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Presenting for Profit Presenting your ideas or products to audiences large or small is something we all have to do from time to time, but statistics show that most of us hate it! This work will help you develop your presentation skills and reduce stage fright to a minimum. Product Details |
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Selling Face to Face Selling is all about understanding your customers problems and providing just the right solution. It is no longer enough to simply uncover customers needs however; and in this work Richard outlines the process of making the sale face to face. Product Details |
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Selling over the Telephone We all use the telephone but how many of us learn to use it efficiently? In this work Richard describes the principles involved in useing the telephone in the sales department. Product Details |
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Selling Quality at your Higher Price It is easier to sell the higher priced product but few sales people understand this principle. Price is not the only issue as far as your customers are concerned, value is what matters and in this work we discuss how to get your value message accross. Product Details |
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Selling The Dream Customers dont buy products, or even solutions, customers buy dreams. Your customers are dreaming about a better future through buying your products or services. In this work Richard outlines the process of creating and selling the dream that the customer Product Details |
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You've only got 4 minutes 90% of the impression you make is created in the first four minutes of meeting people. In this work you will find five simple rules that will help you manage those four vital minutes and create whatever impression you want to create. Product Details |
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